pakong 88Privacy Policy
This page describes what we collect when you use pakong 88 and how we keep that data protected. We collect personal information necessary to operate our sportsbook and gaming platform (covering Liga 1, Piala AFF, Champions League, live-dealer tables, slots, and esports), to process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, and to verify your identity before withdrawal.
We at pakong 88 treat your data as confidential. We do not sell, rent, or trade your personal information to third parties for marketing. We share data only with payment processors, regulatory bodies where required by law, and service providers who assist our platform. This policy explains what we collect, how we use it, your rights, and how to contact us if you have concerns.
Our services are available only where local law permits. By using pakong 88, you confirm that you access our platform in a jurisdiction where it is lawful to do so.
What We Collect and Why
Account Registration Data
When you create an account on pakong 88, we collect your full name, date of birth, email address, mobile number, and residential address. We require this information to comply with Know Your Customer (KYC) regulations and to contact you if we detect unusual account activity or need to verify a withdrawal request. We also collect your preferred payment method during registration, but your full payment details (bank account number, e-wallet ID) are captured only when you first attempt a deposit.
Payment and Transaction Data
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we collect the transaction ID, amount, timestamp, and confirmation status. We retain this data to reconcile deposits with your account balance, to detect fraud, and to comply with financial reporting requirements. We do not store your full payment credentials (passwords, PINs, card numbers); payment processors handle that data directly.
Your withdrawal history is similarly logged. We record the method, amount, timestamp, and status (pending, processed, cancelled). This data helps us track your account activity and respond to disputes if a withdrawal is delayed or fails to reach your account.
Gaming Activity and Behavioral Data
We at pakong 88 log every action you take on our platform: which Liga 1 matches you view, which live-dealer tables you join, which slot games you play, which esports markets you engage with. We record bet amounts, settlement outcomes, timestamps, and your account balance before and after each transaction. This data is retained for 12 months and helps us verify settlement accuracy and investigate disputes.
We also collect data about how you use the platform: which pages you visit, how long you stay on each section, which payment methods you prefer, and whether you access pakong 88 via mobile app or browser. This behavioral data helps us improve our platform and identify technical issues, but we do not use it to build marketing profiles or to target you with third-party advertisements.
Verification Documents
Before your first withdrawal, we require Know Your Customer (KYC) verification. You must upload a photo of your valid national ID and a recent utility bill or bank statement showing your name and address. We store these documents securely for 12 months to satisfy regulatory requirements. After 12 months, we delete them unless we are legally required to retain them longer (e.g., due to a dispute or investigation).
We do not share these documents with third parties except where required by law (e.g., if a financial regulator requests them as part of a compliance audit). We do not use your ID photo for any purpose other than identity verification.
How We Use Your Data and Who We Share It With
Our Use of Your Data on pakong 88
We use your personal data for these purposes: to create and manage your account, to process deposits and withdrawals, to verify your identity before large payouts, to settle gaming transactions accurately, to detect and prevent fraud and money laundering, to comply with financial and gaming regulations, and to respond to your support requests. We also use your behavioral data to improve our platform—for example, to identify which games are most popular, where the platform is slow, or which payment methods are most frequently used. This improves our service for all account holders.
Third-Party Processors
We at pakong 88 share your data with trusted third parties only where necessary. Your payment data is shared with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our bank partners) to complete deposits and withdrawals. These processors are contractually bound to keep your data confidential and to use it only for payment processing. They do not use your data for their own marketing purposes.
We may also share anonymised or aggregated data with analytics providers to understand platform usage trends. This data does not identify you personally. Additionally, we may share data with regulatory authorities (gambling commissions, financial crime units, tax authorities) if we are legally required to do so. During holidays such as Idul Fitri, Idul Adha, or Imlek, when financial regulators may be less active, we still retain your data for their potential later inspection.
We do not share your data with marketing partners, advertisers, or data brokers. We do not sell your contact information or behavioural profile to third parties.
Data Location and Security
Our servers may be located outside Indonesia, and your data may be transmitted across international borders. Where this occurs, we apply the same security standards to your data as if it remained domestic. Your account information is encrypted during transmission using industry-standard protocols. We protect access to our databases using firewalls, role-based access controls, and regular security audits. However, we cannot guarantee absolute security—all internet-based systems carry some risk. If you believe your account has been compromised, contact our support team immediately.
Cookies and Tracking
We at pakong 88 use cookies to maintain your session when you are logged in. These are essential cookies—without them, you would be logged out after every page load. We also use analytics cookies to track how many users visit our platform, which pages are most popular, and where users encounter errors. These cookies are anonymous and do not identify you personally.
We do not use tracking cookies to follow you outside pakong 88 or to share your activity with social media platforms. If you prefer not to accept analytics cookies, you can disable them in your browser settings, though this may affect how smoothly our platform operates.
Data Retention
We retain your account data (name, email, mobile number, address) as long as your account is active. If you request account closure, we retain your data for 12 months to settle any outstanding disputes or chargebacks. After 12 months, we delete your personal information, though we may retain anonymised transaction summaries for statistical purposes.
Transaction data (deposits, withdrawals, gaming activity, settlements) is retained for 12 months. Verification documents (ID photo, utility bill) are deleted after 12 months unless a legal hold is in place. We may be required to retain certain data longer if we are under investigation or if a regulatory body requests it.
Your data protection rights
You have the right to request access to your personal data, to correct inaccurate information, to delete data we no longer need, and to object to processing where it is not necessary. You can also request that we stop sending you administrative emails. Contact our support team with any of these requests, and we will respond within 14 business days.
Policy Updates and Contact
We at pakong 88 may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email to the address associated with your account. Your continued use of pakong 88 after such notification constitutes your acceptance of the updated policy.
If you have questions about how we handle your data, wish to request access to your personal information, or have a data protection concern, contact our support team via live chat, email, or in-app help. We are available to assist you during standard business hours, and we aim to respond to all data requests within 14 business days. Our commitment is to keep your data protected and to be transparent about how we use it.